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拼多多成立“商家权益保护委员会” 构建多方共赢生态

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19:01","market":"hk","language":"zh","title":"拼多多成立“商家权益保护委员会” 构建多方共赢生态","url":"https://stock-news.laohu8.com/highlight/detail?id=2501747433","media":"新华财经","summary":"新华财经北京1月8日电（记者丁雅雯）8日，拼多多宣布成立“商家权益保护委员会”，由拼多多集团执行董事、联席CEO赵佳臻担任委员会主任，统筹平台治理、招商、客服、技术、产品等团队，全面研究商家需求，收集商家反馈意见，优化商家经营体验。","content":"<html><body><div>\n<p><img border=\"0\" height=\"276\" src=\"https://webquoteklinepic.eastmoney.com/GetPic.aspx?nid=105.PDD&amp;imageType=k&amp;token=28dfeb41d35cc81d84b4664d7c23c49f&amp;at=1\" width=\"578\"/></p><p>　　新华财经北京1月8日电（记者丁雅雯）8日，<span><a href=\"https://laohu8.com/S/PDD\">拼多多</a></span><span></span>宣布成立“商家权益保护委员会”，由<span href=\"http://quote.eastmoney.com/unify/r/105.PDD\" target=\"_blank\" web=\"1\">拼多多</span>集团执行董事、联席CEO赵佳臻担任委员会主任，统筹平台治理、招商、客服、技术、产品等团队，全面研究商家需求，收集商家反馈意见，优化商家经营体验。</p><p>　　据悉，<span href=\"http://quote.eastmoney.com/unify/r/105.PDD\" target=\"_blank\" web=\"1\">拼多多</span>自2024年下半年开始对商家权益保护进行了全方位优化，不仅对商家售后服务体系进行专项升级，还先后推出了“异常订单预警”“低价风险预警”等创新功能，全力构建多方共赢的平台生态。</p><p>　　在商家售后服务体系专项升级中，拼多多取消了商家的售后申诉限制，全面支持商家对异常订单、恶意投诉订单、消费者负向体验订单等进行申诉，商家申诉成功后将由平台对相关订单进行赔付。</p><p>　　此外，平台针对仅退款在用户侧、商家侧以及运营侧先后推出了多项改进举措，包括：完善内部打标机制，对售后记录进行分析研判，停止恶意用户的仅退款售后支持，对平台已明确判定行为有恶意的用户，若发现对商家进行经营干扰的，平台主动提醒商家申请平台介入处理售后；综合评定商家店铺的消费者客诉、售后服务等行为，对“商家诚信分”高的新质商家交易订单，平台不介入仅退款；对商品存在轻微问题、短时间难以界定的订单，平台不支持全额仅退款，并延迟主动介入，给予商家和消费者之间更多协商时间等。</p><p>　　“2025年，平台将对高质量发展战略进行全方位升级，商家及产业的健康发展将成为下阶段的工作重心，我们将积极履行平台主体责任，在持续维护消费权益的同时，不断加强商家权益保护，全力构建商家、消费者以及社会多方共赢的电商生态，持续推动平台及产业高质量发展。”赵佳臻表示。</p><p>（文章来源：新华财经）</p> </div></body></html>","source":"stock_eastmoney","collect":0,"html":"<!DOCTYPE html>\n<html>\n<head>\n<meta http-equiv=\"Content-Type\" content=\"text/html; charset=utf-8\" />\n<meta name=\"viewport\" content=\"width=device-width,initial-scale=1.0,minimum-scale=1.0,maximum-scale=1.0,user-scalable=no\"/>\n<meta name=\"format-detection\" content=\"telephone=no,email=no,address=no\" 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href=http://finance.eastmoney.com/a/202501083291370744.html><strong>新华财经</strong></a>\n\n\n</h4>\n\n</header>\n<article>\n<div>\n<p>新华财经北京1月8日电（记者丁雅雯）8日，拼多多宣布成立“商家权益保护委员会”，由拼多多集团执行董事、联席CEO赵佳臻担任委员会主任，统筹平台治理、招商、客服、技术、产品等团队，全面研究商家需求，收集商家反馈意见，优化商家经营体验。　　据悉，拼多多自2024年下半年开始对商家权益保护进行了全方位优化，不仅对商家售后服务体系进行专项升级，还先后推出了“异常订单预警”“低价风险预警”等创新功能，全力...</p>\n\n<a href=\"http://finance.eastmoney.com/a/202501083291370744.html\">Web Link</a>\n\n</div>\n\n\n</article>\n</div>\n</body>\n</html>\n","type":0,"thumbnail":"","relate_stocks":{"LU2087589342.USD":"BGF ASIAN MULTI-ASSET INCOME \"A6\" (USD) INC","LU1956131251.USD":"BNP PARIBAS SUSTAINABLE ASIA EX-JAPAN EQUITY \"C\"MD (USD) INC","SG9999002562.SGD":"LionGlobal Asia Pacific SGD","LU1251922891.USD":"NINETY ONE GSF ALL CHINA EQUITY \"A\" (USD) ACC","SG9999002463.SGD":"LionGlobal China Growth SGD","LU0348805143.USD":"ALLIANZ ENHANCED ALL CHINA EQUITY \"A\" (USD) INC","LU1720050803.USD":"安联全方位中国股票基金","LU0683595622.HKD":"AB SICAV I-EM.MKTS 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